Matt Barber and I Discuss the Future of Orthopedics as Technology Continues its March
Apr 24, 2023
Dr Matt Barber loves his work as a orthopedic surgeon. It's a combination of of skills that hits his sweet spot, including the advances in technology which peak his intersts. In the studio with me, Dr Barber has a sample of a knee made from a 3D printer of a patient's scan including the slight imperfections caused by...
Ernesto Perez-Carrillo is the Patriarch of the Celebrated EP Carrillo Cigar Company. And a Stud.
Apr 17, 2023
Cigar Aficionado magazine loves EP Carrillo cigars. And they should. The cigars are fantastic. The patriarch of the company is Ernesto Perez-Carrillo. He's third generation in the business after his (thankfully) failed attempt to become a jazz drummer in New York City as a much younger man. Today he leads the company as...
Customer Service Still Matters. A Lot. Pam Denham and I Discuss.
Apr 10, 2023
Customer service still matters, though we don't hear about it today like we used to. We know customers are increasingly disappointed in the service they receive. They have no problems blowing up social media when they get treated poorly. But customer service training and eduction is woefully lacking. And cheap, online...
Scot Hunsaker Returns to the Show with a Message: Don't wait too long...
Apr 3, 2023
Scot Hunsaker was on the show last year talking about how to prepare employees to take over once the CEO decided to leave. He has a recipe for the process which we discussed in a very engaging conversation. Scot and his wife then boarded his boat and began a slow ride up the east coast, around Nova Scotia, and down the...